Frequently Asked Questions

Shop & Orders

1) What do you sell on HealthyRelaxation.com?
Wellness-focused products including meditation music (MP3), affirmation cards, journals & printables (PDF), and curated physical items like wearables and aromatherapy & scents. Explore our Wellness Tools.

2) How do digital downloads work?
After purchase, you’ll receive an email with your download links. You can also find files under My Account → Downloads when logged in.

3) Which file formats do you provide?
Meditation audio is usually MP3; printables are PDF or high-resolution PNG. See the product page for exact details and file size.

4) Do download links expire or have limits?
Links remain available in your account; for security/licensing we may limit total downloads. If you hit a limit or need help, contact us and we’ll assist.

5) What payment methods do you accept?
Major debit/credit cards are accepted. Some items may also offer express payments (e.g., Apple Pay/Google Pay) or PayPal. All transactions are encrypted.

6) Where do you ship and how long does it take?
We currently ship physical items within the United States. Processing is usually 1–3 business days; delivery is typically 3–7 business days depending on carrier and destination. A tracking link will be provided.

7) How much is shipping?
Real-time rates are calculated at checkout based on weight, destination, and carrier. Some items may ship separately; any special terms are shown on the product page.

8) What’s your return & refund policy?
Digital items: Because files can’t be “returned,” we don’t accept refunds after a successful download; we’ll replace corrupted files or help with access issues.
Physical items: Unused items in original packaging are typically returnable within 30 days of delivery (unless otherwise noted). Please contact us first for instructions.

9) Can I use a coupon code or gift card?
Yes—apply coupon codes at checkout. If/when gift cards are available, enter the code during payment. Usually one code per order unless otherwise stated.

10) Will I be charged sales tax?
We collect sales tax where required by law, based on your shipping address. The exact amount appears at checkout before you place your order.

11) How do I track my order?
You’ll receive an email with a tracking link when your order ships. You can also check My Account → Orders for status updates.

12) Can I gift a digital download?
Yes. Purchase as usual and forward the download email to your recipient, or print any provided certificate. For licensing reasons, please don’t share links publicly.

13) I didn’t get my order email—what should I do?
Check your spam/junk folder and confirm the email on your account. If it’s still missing, contact us and we’ll resend your confirmation or reset your links.

14) Do you offer subscriptions or memberships?
We’re building member features and bundles. You can create an account now and join our Wellness Newsletter for updates and exclusive offers.

15) Can I use your audio in my own content or classes?
Unless a product page explicitly includes a commercial or classroom license, purchases are for personal use only. Contact us to discuss extended licensing.

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General & Wellness

1) Is HealthyRelaxation.com medical advice?
No. Our content and tools are for education and general wellness only and are not a substitute for professional medical care. Consult a qualified professional regarding health conditions.

2) Who’s behind HealthyRelaxation.com?
We’re a small, hands-on team led by Karl & Cindi Dixon, creating and curating tools that make mindfulness, relaxation, and journaling easier for everyday life.

3) I’m new to meditation—where should I start?
Try 3–5 minutes once a day. Sit comfortably, breathe in through the nose and out through the mouth, and notice sensations without judgment. Explore beginner-friendly tracks in our Wellness Tools.

4) Are your tools suitable for kids?
Many resources are family-friendly, and we’re developing a dedicated kids section. Children should use tools with adult guidance. Look for age notes on product pages when available.

5) How do I pick the right wellness tool?
Start with your goal (sleep, focus, stress relief). Choose a short, simple option that fits your routine—consistency matters more than duration. Product descriptions include use cases to help you decide.

6) Accessibility: do your downloads work on phones and tablets?
Yes. MP3s and PDFs are compatible with modern iOS/Android devices. If a file won’t open, install a free PDF reader or music player, or download to a desktop and sync to your device.

7) What’s the difference between breathwork, mindfulness, and meditation?
Breathwork uses conscious breathing patterns to shift your state. Mindfulness is paying attention to the present moment with curiosity. Meditation is a structured practice (often including mindfulness or breathwork) to train attention and awareness.

8) Do you have a newsletter or community?
Yes! Join our Wellness Newsletter for new tools, tips, and exclusive offers. Community features are in development.

9) How do you handle my data and privacy?
We respect your privacy and only collect what’s needed to provide services (orders, accounts, and emails you opt into). See our Privacy and Cookie Policy pages for full details.

10) How can I request a new feature or tool?
We love ideas. Email info@HealthyRelaxation.com with your request or use the suggestion link on the Wellness Tools page.

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